At City Zara, we care about your complete satisfaction. If you wish to exchange or return a product, please review the following policy: 1. Time period: You have the right to request a return within 7 days from the date of receipt. You have the right to request an exchange within 14 days from the date of receipt. 2. Condition of the product: The product must be in its original condition, unused, with its original packaging, and with the purchase invoice. Due to the nature of beauty and care products, products that have been opened or used cannot be returned. 3. Return fees: If the product is damaged or has a store error, we bear all shipping costs. If the customer wishes to return for a personal reason, the customer bears the return shipping costs. 4. Refund policy: The returned product will be inspected immediately upon arrival at our warehouses, and upon approval: the amount will be automatically refunded to your credit card or original payment method (Mada, Visa, MasterCard). The process of the amount appearing in your bank account takes from 7 to 14 working days according to your bank’s policy. 5. Contact for complaints: If a damaged product arrives, please contact us immediately via email (
[email protected]) with a photo of the damaged product attached.
